First, you directly book the desired activity over our website. Right after booking, you’ll receive an email summarising your purchase. Now we’re working on your booking and reserve your places. Afterwards, you’ll receive a second email with the tickets from us, which also includes the exact meeting point / pick-up point and time. You’ll definitely receive the second email on time, even when you’ve booked on short notice – please just be patient for a few minutes, we’ll hurry! For tour bookings that are several days / weeks from today we usually get back to you within 24 hours via email.
Since we’re an online shop, we don’t have a physical office for buying tickets. In case of emergency, if you can’t book through the online shop (i.e. if you have no Internet), we can also accept a booking by telephone. Please have your credit card ready. For bookings with pre-payment it may take up to 2-3 days until the payment arrives in our bank account. Only then we will process your booking and send you the ticket within 24 hours.